Handling Misbehaving Volunteers: A Guide for Nonprofits

POSTED ON MAY 8, 2025 BY COBI SHARPE

Volunteers are crucial to nonprofit success, but what if one starts causing problems? Here’s how to handle challenging situations with volunteers who may not be meeting expectations.

Have a Plan

• Develop a Policy: Ensure every volunteer reads and agrees to a behaviour policy during onboarding. This sets clear expectations from the start.
• Designate a Go-To Person: Identify who will handle difficult conversations with volunteers. Having a specific person in charge makes it easier to address issues quickly.

Addressing Difficult Behaviour

• Why It Matters: Misbehaviour can impact your organization’s workflow and project deadlines. Address issues promptly to prevent escalation.
• Check-In Regularly: Sometimes volunteers may struggle but are hesitant to speak up. Regular check-ins can help uncover any hidden issues.

Resolving Conflicts

• Identify the Problem: Is there a conflict between volunteers? Make sure everyone knows their roles and expectations clearly.
• Provide Support: Some volunteers may need extra onboarding and guidance to feel integrated into your organization.

Steps to Take

• Create a Process: Have a clear process for handling issues. Talk to the volunteer, identify what went wrong, and work together to find solutions.
• Consider Alternatives: If the issue can’t be resolved, consider other ways the volunteer could contribute positively.

When It's Beyond Repair

• Letting Go: If necessary, know how to kindly release a volunteer from their role. Ensure this is done respectfully to maintain a positive atmosphere.
• Prevention is Key: Prevent future issues by providing thorough onboarding, clear instructions, and ongoing support to all volunteers.

Handling misbehaviour isn't easy, but with the right steps, you can maintain a positive, productive volunteer program.